All Episodes
Displaying 81 - 97 of 97 in total
Understanding Human Behaviour in Marketing
A topic that has gathered my attention a lot lately, is marketing. Marketing is a much more diverse and complex subject than people realize, and all ties back to under...
Why Remote Teams Have Better Company Culture
Two years into being a fully remote company, and with team members spread across eight countries, I can proudly say that our company’s culture is realer than ever, pos...
10 Step Guide to Managing Business Cash Flow
In this episode, I outline 10 tips on how to better manage cash flow in your business. Some people are born with certain skills and intuitions that come naturally. Th...
How Our Support Dept. Maintains a Perfect CSAT Score
Throughout the years, we’ve tried and tested dozens of support desks, knowledgebases and live chats, in an effort to make our support process more efficient. I’m proud...
The Famous 3:1 LTV CAC Ratio ... It's Too Low
If you ask me, the benchmark 3:1 LTV CAC ratio is too low, and approaches a fine line between growth and staying afloat, especially if you’re bootstrapped. If your int...
3 Ways Customer Support Can Make you More Money
The lifeline of nearly any business starts and ends with those who pay your bills – your clients. Unfortunately, most people view client support as an entry-level and ...
Don't Half-Ass Hiring and Onboarding
I'm currently in the process of hiring again, and I got reminded how important it is not to half-ass your hiring and onboarding process. As with any craft, hiring is a...
How we grew our company with ZERO dollars
This is probably my favourite episode so far. I briefly discuss some of the reasons that helped us grow our SaaS with no money and no experience. We started and grew o...
We're in a Culture of Burning CASH!
Instead of focusing on matters such as profit margins, keeping costs low, and being cash flow positive, many companies these days are focused on metrics such as runway...
A Quick Rant on THINKING BIGGER!
If you’re ever feeling too much comfort in business, you should be very worried! Listen to this quick 2 minute rant on thinking bigger and setting higher goals!
4 Reasons Why You Should Work Remote!
I’ve been having quite a few conversations about being a remote company lately, so I thought i’d continue on the topic. In this episode I lay out 4 main benefits of wo...
How we grew our business over 50% since going remote!
One of the most common questions I get is regarding how Web4Realty came to be a remote company. Something that’s so normal from my perspective, is very uncommon from t...
A Real Bootstrapping Explanation
In my opinion, bootstrapping is one of those terms that get thrown around loosely, and means different things to different people. My definition of bootstrapping has f...
10 Steps to Making Your Next Hire!
One thing I’ve learned while managing a growing company, is that hiring the right people isn’t easy. My hiring and interviewing process has evolved quite drastically o...
Don't Sleep on Expansion Revenue!
A metric often overlooked, which is extremely important to the health and growth of a SaaS business, is expansion revenue. Don't sleep on it!
6 Ways to Reduce Churn
Churn is arguably the single most important metric for the longevity, growth, and profitability of a Saas business. In this episode, I discuss 6 ways you can reduce ch...
Classic Hustle Always Wins
I recently consulted a very talented and gifted tech-entrepreneur. This individual is a highly-skilled developer who’s built several successful apps and business. For ...
